9 Frequently Asked Questions for Beauty Salon Customers

1. "I don't like this beautician's technique!"

case analysis:

Not all beauticians are very professional, and there will be certain differences in technology. this is normal. If the customer uses the beautician's poor skills as an excuse, and the beautician fails to solve it in time, it is easy to lose customers.

Answer skills:

First of all, let customers know that the skills of beauticians are different, and the needs of each customer are also different. Don't let customers have the idea that the beautician's skills are not good.

Secondly, tell the customer that it doesn’t matter if you are not satisfied with the beautician, we can change a suitable beautician to do the service according to the needs of the customer until the customer is satisfied.

Kind tips:

The comfortable beauty bed makes it easier for customers to fall asleep during massage and beauty treatment. If they sleep comfortably, customers have no room for criticism.

2. "My friend often does beauty treatments, I'll go back and ask her!"

Answer skills:

"Although your friend often does beauty treatment, he has not experienced our products personally like you. I believe your friend also has a lot of experience in skin care, but everyone's skin is different and the effect is not the same. Similarly, skin care It is a personal matter, others can only give you advice, the key is to do it according to your needs, so your friends may not be able to give you accurate advice."

3. "Your product is a new brand. I have never heard of this brand. It is a new product and I dare not use it."

Answer skills:

"My friend, your vision is really good! This is indeed our new brand, but don't worry, because it is a new brand, we pay special attention to quality and service. Now that the competition is so fierce, if the new brand is not particularly competitive , good quality is hard to gain a foothold. If you are worried, we are more worried than you that the popularity is not enough and the product is not easy to sell! We are confident, and you can rest assured that the main feature of our brand is...you can experience it..."

And the product is good, but every time you come to the beauty salon to experience, there is also service. The comfortable beauty bed and the skilled technique of the beautician are just the reasons why you choose us.

4. "I used your product and it didn't work."

Analysis and answering skills:

"You can describe in detail how you use the product, so that we can help you find the real reason and completely solve your troubles." By understanding the situation in detail, you can find out the root cause of the customer's poor use of the product, analyze the potential needs of the customer, Help customers find possible misunderstandings in the use of products, and help customers choose suitable products. The right skincare for her skin type.

5. "I'm afraid of skin allergies, do your products have any side effects?"

Analysis and answering skills:

"My friend, many people have the same thoughts as you. It's normal for you to have such thoughts, which shows that you are a very rational person. It's okay, I just want to make friends with you and let you understand your skin. If possible, I can give you a skin test."

6. "It works well when I first make it, but it doesn't work after a few times."

Answer skills:

"First of all, congratulations, you are a perfect fit for this product. The reason it works so well at first is because your skin is well conditioned after using the products and absorbs the products really well.

The later effect is not so obvious because your skin has been slowly developing for the better, but you didn't notice it yourself. Because everyone's needs are endless, you are good now, but you still want to be better, do you agree?

7. "I don't want a gift, you give me a discount."

Answer skills:

"Beauty does not discount, let alone a good brand like ours. You want the beauty and health that this product brings to you, and the gift is an extra gift from our company to thank regular customers like you .So that you can better enjoy the beauty and health that the product brings to you, and better enjoy our services.”

8. "I'm already using other beauty products!"

Answer skills:

"It's okay, one more choice, one more comparison. I'm very happy to share my beauty experience with you. I don't know how the skin care products you use are effective. We have products that can be used like other brands. They are safe and have no additives. You can try them After looking at our products, if you find them useful, you can buy some and use them back, I believe we will come back soon.”

9. "I'll go home and think about it!"

Answer skills:

"My friend, you should pay attention to your skin condition. If you find a problem, if you don't deal with it, the longer the time is delayed, the greater the damage to the skin. My dear friend, since you are like this, you are very lucky to meet the right person today. products, do you have a rare opportunity to change yourself quickly?"